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User Portal Documentation

Voicemail Settings

Voicemail Settings sets the PIN that protects your mailbox and whether new messages are emailed to you. With email notification on, a new message arrives in your inbox - with the audio attached if you choose - so you can hear it on any device without dialing in.

If your extension has no voicemail, or uses a mailbox that belongs to someone else, the screen says so and shows no fields.

Fields

Mailbox PIN. The PIN for listening to your messages by phone. At least 3 characters.

Notify by email about new voicemail. Send an email for each new message to Email Address.

Attach messages to email. Attach the audio to that email.

Delete Voicemail after delivery. Remove the message from your mailbox once it has been emailed.

Notify secondary email address. Also send the notification to Pager Email Address.

Transcribe to text. Transcribe new messages to text. Shown only when your organization has voicemail transcription enabled.

Best practices

  • Avoid an obvious PIN such as 1234, your extension number or repeated digits; the PIN is what protects your messages when someone dials in.
  • Leave Delete Voicemail after delivery off if your mailbox is the record you rely on; once a message is emailed and deleted, it is no longer on the system.