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User Portal Documentation

Recent Calls

Recent Calls is your call history - the calls you made and the calls to your extension. Use it to find a number to call back, check whether a call was answered and how long it lasted, or play the recording of a call. Any number in the list can be dialed with one click.

Finding calls

The list is empty until you search. Pick a Date range (Today, Yesterday, Last 24 hours, Last 7 days and longer, depending on how far back the system allows) or set From Date and To Date, optionally narrow by Caller ID, User, Source, Destination, Acct Code, Disposition (Answered, No answer, Busy, Failed), Direction (Inbound or Outbound) or Bill Secs >, and click Select. Clear resets the filter.

Each call shows Call Date, Direction, DID (the number that was dialed to reach you), Caller ID, User, Source, Destination, Bill Secs (seconds from answer to hang-up), Acct Code and Disposition. Click a column header to sort. Export to CSV downloads the list.

Calling back

Click the number in Source or Destination. Your phone rings first; when you answer, the system dials the other party.

Recordings

When a call was recorded, the Recording(s) column shows an icon. Click it to list that call’s recordings, play or download them, and open the transcript where there is one. All your recordings are also in Recorded Calls.