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User Portal Documentation

Call Screening

Call Screening asks callers to identify themselves before the call is put through, so you hear who is calling and can decide whether to take it. It suits calls with no caller ID or from unknown numbers. Unlike Call Blocking, which rejects calls, screening lets callers through once they have identified themselves.

Fields

Call Screening. Enabled or Disabled. The other settings are kept while it is disabled.

Ask callers to say their name. Applies to calls that have a caller ID.

Do not screen calls with these caller ids. Up to five caller IDs that are put through without screening.

Under Calls without caller id:

  • Ask callers to say their name.
  • Ask callers to enter caller id - ask the caller to key in their number.

Under Caller announcement:

  • Announcement in follow-me mode - also play the caller’s announcement when the call reaches you through Find Me / Follow Me, so you know who is calling before accepting it on another phone.

Best practices

  • List the people who should always get through - family, key colleagues, main customers - so they are never asked to announce themselves.
  • Turn on Announcement in follow-me mode when calls follow you to a mobile.