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User Portal Documentation

Send Faxes

Send Faxes sends a document as a fax from your browser, with no fax machine or fax line at your desk. The system converts the file to fax format and dials the recipient’s fax machine over the phone network.

Sending a fax

  1. Enter Remote Fax Number - the number the way you would dial it from your phone, including any prefix or country code your organization requires.
  2. Next to PDF file to upload, choose the file and click Upload file and send Fax.

The file must be a PDF or TIFF. A PDF is converted using the Paper Size from Fax Settings (letter when none is set), which also holds your Station ID, retries and email notification.

Best practices

  • Send a text-based PDF rather than a photo of a page; it converts more cleanly and is easier to read at the far end.
  • Turn on success and failure notification in Fax Settings when the fax matters, so you know whether it arrived.