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User Portal Documentation

Fax Settings

Fax Settings controls how your outgoing faxes are sent and whether you are told the result. You send faxes from Send Faxes or from Thirdlane Connect by uploading a PDF; these settings apply to both.

Fields

Station ID (required). Sent to the receiving fax machine, which may show it on its display. Usually the fax number and business name, at most 20 characters.

Paper Size. The paper size a PDF is converted to before sending. Letter is used when it is empty.

Notify me by email both on failure and success. Email the result of every fax to Email Address for notifications, which appears when this is checked.

Number of retries. How many times to try again before giving up (1 to 20).

Retry Time (secs). How long to wait after a failed attempt before retrying.

Wait Time (secs). How long to wait for the result after the fax is sent.

Best practices

  • Use a recognizable Station ID, such as your fax number and business name, so the recipient knows where the fax came from.
  • Turn on notification when faxes matter; a failed fax can then be resent promptly.
  • Keep retries low. A couple of retries covers a busy receiving machine without redialing a wrong number many times.