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User Portal Documentation

Call Recording

Call Recording lets you choose which of your calls are recorded, for example to keep a record of what was agreed or for training. Finished recordings are listed in Recorded Calls. The screen appears only if your administrator has given you access to it.

Fields

The options depend on how the system records calls. One of two layouts is shown.

A single choice:

  • Don’t record.
  • Record All Calls.
  • Record calls selectively by pressing “*9” - a call is recorded only when *9 is pressed during it.

Or two switches, each On or Off:

  • Record External Incoming Calls - calls from outside numbers to you.
  • Record External Outgoing Calls - calls from you to outside numbers.

Transcribe to text. Transcribe your recordings to text, so they can be read in Recorded Calls. Shown only when your organization has transcription of recordings enabled.

Best practices

  • Check the rules that apply to you. In many places the other party must be told, or must agree, before a call is recorded.
  • Record selectively when only some calls matter; recording every call uses storage quickly.