User Portal Documentation
Manage your calls, contacts, voicemail, and settings from anywhere.
Welcome to the User Portal
The User Portal is where you manage your own phone settings, contacts, voicemail and call history. The menu shows the screens your administrator has given you access to. Most of the same settings are also available in Thirdlane Connect.
Home Your calls today, quick links, and signing in to the Connect apps.
Contacts
Personal Contacts Your private address book, shared with Thirdlane Connect.
Company Directory Your colleagues and their extensions.
External Contacts Shared address book for customers, partners, and suppliers.
Call History
Recent Calls Calls you made and received, with click-to-call.
Voicemail Play, move, and email your voicemail messages.
Recorded Calls Play and download recordings, read transcripts.
Settings
Personal Preferences Language, time zone, and password.
Contact Information Your entry in the Company Directory.
Voicemail Settings Mailbox PIN and email notification.
Voicemail Greetings Your greeting library and which one plays when.
Music-on-Hold What callers hear when you put them on hold.
Call Forwarding Forwarding rules and Find Me / Follow Me.
Call Screening Ask callers to identify themselves.
Call Blocking Block or allow calls by caller ID.
Call Recording Choose which of your calls are recorded.
Fax Settings Station ID, paper size, retries, and notification.
API Keys Keys that let other applications act on your behalf.
More
Send Faxes Send a fax by uploading a PDF.
Conference Rooms Your dial-in conference rooms and their recordings.
Active Mode Switch how calls to your organization are handled.
Thirdlane Connect Messaging, calls, and meetings in one app.
Reading this help in your language
This help is written in English. Most browsers can translate a web page into your language: look for Translate when you right-click the page, or for a translate icon in the address bar. See your browser’s help for the details. The translation is made by your browser, not by Thirdlane, so the names of screens and buttons may not match the app’s own wording in your language exactly.