Skip to content
User Portal Documentation

Call Forwarding

Call Forwarding decides where calls to your extension go when you are away, busy or not answering - another phone, a mobile, a colleague or voicemail. Find Me / Follow Me goes further: it rings several of your numbers at once or one after another, so a caller can reach you wherever you are. Each rule can be filled in once and then switched between Enabled and Disabled without retyping it.

Call Forwarding tab

Voicemail. Whether unanswered calls go to voicemail, and after how long: Send caller to voicemail if my phone is not answered in (5 to 75 seconds, or Use PBX default timeout).

Call Forwarding Always. Do not ring the extension; send every call straight to the number in Don’t ring my phone, immediately forward callers to. It takes precedence over Find Me / Follow Me.

Call Forwarding on Busy. While you are on a call, send new callers to the number in When I am on the phone, forward callers to - for example a colleague - instead of to voicemail.

Each forwarding rule has within this Time Range, which limits it to one of the time ranges your administrator has set up, such as after business hours.

Find Me / Follow Me tab

Find Me / Follow Me. Enabled for all callers, or Enabled for caller ids below to apply it only to calls from up to five listed caller IDs. within this Time Range limits it to a time range.

Then choose how your own phone takes part:

  • Do not ring my phone, just the numbers below.
  • Ring my phone and the numbers below for a number of seconds.
  • Ring my phone and if it is not answered in a number of seconds, then ring the numbers below.

Enter up to five numbers in ring 1st number to ring 5th number, each with how many seconds to ring it (for). Choose Ring one after another or Ring all at the same time (with a ring time for all).

Three options apply to forwarded calls:

  • Let callers know that the call is being forwarded.
  • Use original caller’s Caller ID when forwarding (if allowed).
  • Confirm call acceptance - the person answering a forwarded call is asked to accept it, which keeps forwarded calls from going to the other phone’s voicemail.

Feature codes

Forwarding can also be set from any phone with feature codes. The standard codes are below; your organization may have changed them.

CodeAction
*72 / *73Call Forwarding Always on / off
*90 / *91Call Forwarding on Busy on / off
*92 / *93Forwarding on no answer (Find Me / Follow Me) on / off
*96Check the forwarding status of your phone

Best practices

  • Use Find Me / Follow Me to ring the desk phone and a mobile together instead of Call Forwarding Always, which stops the desk phone ringing.
  • Add a time range so forwarding applies only when intended, such as to a mobile after hours.
  • Turn on Confirm call acceptance when forwarding to a mobile, so a forwarded call does not end up in the mobile’s own voicemail.