Thirdlane Communications Platform and Thirdlane Connect 17.1.1 is available as a Platform Manager update.
The administration console is now Platform Manager. The product name is Thirdlane Communications Platform.
Team Panel and Telephony API. Connect shows who is free, ringing, or on a call. Applications can watch and control calls with scoped API keys and webhooks.
Meetings. Recordings, transcripts, summaries, action items, live captions, translation, and scheduled invitations.
Web Chat. A chat window on your website, routed to a queue, with browser calls, video, and answers from your own knowledge.
Ask. Answers questions about the platform from the help installed on the server, in Platform Manager and in Connect.
Security and emergency calls. Password policy, leaked-password checks, signed-in devices, QR sign-in, and emergency locations that follow the office network or desk.
System Alerts. Failed backups, replication, certificates, licenses, and monitoring checks, with backups to your own S3 bucket.
Read what’s new in 17.1.1. The full notes are in Platform Manager and on What’s New.